One common reason for this is multiple unsuccessful password attempts, which can temporarily lock the account as a security measure.

If you receive a password‑change notification you didn’t request, treat it as suspicious. It could mean someone is trying to access your account or that the message is a phishing scam. Do not click any links or reply. Contact us directly using our official website (www.heritagevalleyfcu.org) or phone number (717-840-4981) to verify.

Steps to Set Up an Alert:

1. Log in to your mobile banking app.
2. Tap the three horizontal lines (menu icon) in the top-left corner.
3. Select Accounts.
4. Tap on your Saving/Checking account.
5. Choose Alert Preferences.
6. Select Balance or Transaction Alerts by clicking Add Alert.

 Configure Your Alert:

• On the alert setup screen, set the condition:
• For Balance Alert: When BELOW/ABOVE: Enter the dollar amount at which you want to be notified.
• For Transaction Alert: When a CREDIT/DEBIT: Enter the dollar amount at which you want to be notified.
• Under Notify by, choose how you’d like to receive the alert:
  • Text Message
  • Email
  • In-App Message
• Tap Add Alert at the bottom right to save your settings.

After being approved for Mobile deposit, please follow these instructions to make a deposit on the app:

Endorse Properly

• Sign the back.
• Add: “For Mobile Deposit Only” under your signature.

Deposit Steps

• Tap Deposit in the app.
• Enter amount → Continue.
• Select account.
• Take clear photos (front & back, all corners visible).
• Confirm & submit.

Timing

• Submit by 8 AM, Noon, 4 PM for same-day processing.
• Posting: 8:15 AM, 12:15 PM, 4:15 PM.

Funds Availability

• First $275 immediately (if checking & no hold).
• Remainder: next business day.
• New accounts (<60 days): 4-day hold.
• Weekends/holidays: may delay be delayed for review.

• Keep the check for 90 days, then destroy.
• Don’t write anything else until confirmed deposited.
• No money orders.
• Any check may have extended hold.

1. Log in to your Heritage Valley mobile banking app.
2. On the home screen, locate the buttons:
   1. Transfer | Deposit | Pay | Message
   2. (Swipe left if needed to see more options)
3. Tap on DOCUMENTS, then select Enrollment (across the top)
4. Fill in the User Profile information and select Document Delivery Preference.
5. Press Save.
6. You can now save, share, or print your statements of the future. No past statements are available.

1. Once your PAYEEs are set up, you can easily transition from one PAYEE to the next setting up each payment.
2. Recurring payments can be set up also.